A support ticket is automatically created by rtBiz Helpdesk while someone emails your support. With Email only support the customer receives a reply only via email for a more personal experience.
Month: August 2015
WordPress 4.3 with contributions by rtCampers
WordPress 4.3 is released with some great features. It is also the 8th consecutive release where an rtCamper has been contributing a patch towards.
New Updates with rtMedia v 3.8.15 and Addons
rtMedia free version 3.8.15 and other premium addons released with bug fixes, hooks provided along with photo tagging of user list.
Get More from Connected Mailboxes in rtBiz Helpdesk
New features and enhancement rolled out with rtBiz Helpdesk plugin for WordPress – allows users to Select Assignee and Product for every Mailbox, Outgoing Mailbox Selection, customer name on ticketing and more.