404 – Page not found error on clicking media tab

The problem

You’ve just installed rtMedia. You get a Page Not Found(404) error message on trying to access the media tabs.

Clicking the media tab results in a 404 Page Not Found, sometimes.

The solution

rtMedia uses a custom permalink structure. To use rtMedia pretty permalinks must be enabled. So first check if they are enabled.

When rtMedia is freshly installed, it refreshes WordPress’s permalinks, automatically. At times, this doesn’t happen and you’d have to manually refresh them. To do so, go to, Settings >> Permalinks and just Save Changes. This will refresh the permalink settings and rtMedia custom permalinks will start working with WordPress.

Permalink settings


If the media tabs still display ‘page not found’ error, it is usually another plugin that also uses custom permalinks. If such a plugin doesn’t follow the standard hooks and actions provided by WordPress, it can break rtMedia’s permalink structure.

Please check if a plugin is causing such a conflict. Use this Conflict Diagnosis Guide.

If it still persists, please contact support with details.

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