How our staff augmentation resources work with you

At rtCamp, our staff augmentation service is built for flexibility, reliability, and long-term collaboration. We ensure that our developers integrate smoothly into your existing work environment, align with it, and contribute effectively right from the start. Here’s what you can expect when working with rtCamp engineers.

Work schedules, availability, and leave management

We structure our developers’ schedules to ensure consistent overlap with your team, regardless of time zones.

• Timezone alignment – Engineers adjust their work hours to provide at least two hours of daily overlap with your team’s core working hours.
• Critical availability – For high-priority deadlines or major releases, clients can request additional availability in advance.
• Holiday policies – Engineers follow standard holiday schedules but can adjust to regional or company-specific holidays upon request.
• Leave management:
  • Planned leaves – Communicated at least two weeks in advance to allow for adjustments.
  • Emergency leaves – Managed with backup resources available if required.

Communication and collaboration

Clear communication is at the core of our collaboration model. Our engineers work within your established communication workflows, ensuring real-time engagement and transparency.

• Preferred communication tools – Developers onboard your preferred communication channels like Slack or any internal tools you may be using.
• Meeting participation – Engineers attend stand-ups, sprint planning, retrospectives, and other team meetings as required. These may need to be communicated during the initial discussion to factor in any time zone differences.
• Reporting cadence – Our engineers will use your reporting cadence just like your in-house resources.

Security, compliance & access management

Enterprise projects demand strict security and compliance measures. Our engineers follow the highest standards coding practices and confidentiality.

Scaling up & down: Handling fluctuating workloads

We understand that project demands change. Our flexible engagement model allows you to scale your development team up or down as needed.

• On-demand scaling – Need more engineers for a critical sprint? We can quickly onboard additional developers.
• Flexible engagement terms – Engineers can shift between full-time (8 hours/day) and part-time (4 hours/day) at the start of a new month.
• Seamless offboarding – Resources can be offboarded with a two-week notice, ensuring smooth transitions.

With proactive planning, we can also help forecast workload shifts, so your team always has the right level of support.

Performance tracking & feedback loops

To maintain high-quality work, we have a structured feedback and performance review system in place.

• Early feedback cycles:
  • Every two weeks during the first month of engagement.
  • Monthly or quarterly check-ins thereafter, based on client preference.
• Client feedback logging – All feedback is documented internally and shared with the developer for improvement. Any improvement area is followed up on during the next feedback cycle to check the trajectory.
• Code quality assurance – Any concerns around code quality or performance are escalated to an Engineering Manager, who provides direct mentorship.
• Issue resolution – If specific resources don’t seem to work out for your team, we offer seamless replacements. 
• Seamless engineer replacements – If a developer is unavailable or underperforms, we quickly replace them to maintain project continuity.

Documentation & knowledge transfer

Long-term enterprise projects require proper documentation and structured knowledge-sharing processes.

• Project documentation – Developers contribute to README files, API documentation, and internal wikis to maintain knowledge continuity as needed.
• Handover planning – Before offboarding, engineers ensure that all code, documentation, and project details are properly transferred.
• Tech stack alignment – Engineers follow your company’s coding standards, deployment pipelines, and best practices right from the start.

Handling support & escalations

To ensure smooth project execution, we provide dedicated escalation points and proactive issue resolution.

• Control Account Managers & Project Managers for escalation – If issues arise, clients can escalate concerns to their point of contact/account managers.
• Critical issue handling – For urgent production issues, we provide on-call support or flexible SLAs based on your needs.

Working with rtCamp

With rtCamp, you get a reliable, high-performing, and enterprise-ready development team that works seamlessly with your in-house team. 

Our structured process ensures that augmented resources integrate quickly, maintain compliance, and deliver consistently high-quality work without adding any overhead to your current processes/teams. 

We also maintain transparent billing practices, supported by detailed monthly time reports that provide a clear breakdown of how our resources spent their time.