A support ticket is automatically created by rtBiz Helpdesk while someone emails your support. With Email only support the customer receives a reply only via email for a more personal experience.
rtWidgets is a new wordpress plugin which is collection of wordpress sidebar widgets. Widgets are optimized for rtPanel Theme framework.
rtSocial has also designed a nice looking header for the plugins page. The page have displayed the floating social icon counters, which says that plugin is light. As we have used non blocking Java scripts instead of downloading any iframes; which makes it super fast.